FREQUENTLY ASKED QUESTIONS
Welcome to www.foldablelightrakes.com (hereinafter referred to as “we” or “Website”). Before using this website and purchasing our foldable light rakes, please read the following questions carefully, which outline the common questions and policies you may encounter when using our website.
- Frequently Asked Questions
1.1 Order Processing Time
Q: How long does it take for my order to be processed?
A: We usually process your order within 2 business days after receiving it. Once processed, you will receive a confirmation email with tracking information.
1.2 Shipping Methods
Q: What shipping methods do you use?
A: We use a variety of reliable courier services such as UPS, FedEx and USPS for shipping. The specific shipping method depends on your location and the weight of your order.
1.3 Return Policy
Q: How do I return an item?
A: You can return an item within 30 days of receiving it. Please review our Return and Exchange Policy for detailed procedures.
1.4 Exchange Process
Q: Can I exchange my product?
A: Yes, you can request an exchange within 30 days of receiving the product. Please use our contact email [email protected] to submit your exchange request.
1.5 Payment Methods
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and PayPal.
1.6 Product Information
Q: How can I get more product information?
A: You can visit our website to view detailed descriptions and specifications of each product. If you have further questions, please contact us via email.
1.7 Product Guarantee
Q: Do you provide product guarantees?
A: Yes, our foldable light rakes are all provided with a certain period of quality guarantee. Specific guarantee terms are in the product manual.
1.8 Customer Support
Q: How can I contact your customer support team?
A: You can contact our customer support team by sending an email to [email protected]. We will respond to you as soon as possible within working days. - Restrictions on Use of the Website
● Prohibited Conduct: You agree not to abuse the Website in any way, including, but not limited to, posting false information, making false orders, interfering with or disrupting the normal operation of the Website.
● User Account: If you create an account on the Website, you are responsible for maintaining the confidentiality of your account information and password, and for all activities that occur through your account. - Applicable Law and Dispute Resolution
These Terms are governed by the laws of the United States. If you have any dispute arising from your use of the Website, please contact us first. We welcome your feedback and suggestions so that we can provide you with better service. - Contact Us
If you have any questions about the above Terms or need further information, please feel free to contact us at the following methods:
● Email: [email protected]
Thank you for visiting www.foldablelightrakes.com, we look forward to providing you with excellent service and products!